FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Larger grills may take slightly longer to process and ship.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. The grill must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. What types of BBQ grills do you sell?
We offer a wide range including:
- Gas / Propane Grills
- Charcoal Grills
- Pellet Grills & Smokers
- Portable & Tabletop Grills
- Electric Grills
6. Are your grills easy to assemble?
Most models come with clear instructions and can be assembled in 45–120 minutes. Some larger grills may require two people or professional assembly.
7. What materials are your grills made from?
Our grills feature high-grade stainless steel burners, porcelain-coated or cast iron cooking grates, and sturdy powder-coated steel frames for long-lasting durability.
8. Do the grills come with a warranty?
Yes. All Flameique grills include a manufacturer warranty, typically ranging from 1 to 10 years depending on the model. Warranty details are listed on each product page.
9. Are the grills suitable for small spaces?
Yes. We offer compact and portable grills perfect for apartments, balconies, and small patios.
10. Do your gas grills work with propane or natural gas?
Most of our gas grills are set up for propane. Some models can be converted to natural gas with a conversion kit (available separately).
11. How do I clean and maintain my grill?
We recommend cleaning the grates after each use. Most parts are removable for easy cleaning. Detailed maintenance instructions are included with every grill.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my grill arrives damaged?
Please contact us within 48 hours with clear photos of the packaging and product. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.